Question 1

Can I really walk away from my invoice plan any month?

Accepted Answer

Yes. Who doesn't hate it: you sign up for something, you no longer need it, and yet you're locked in for a year. We do too! So we don't lock you into anything: you pay per month and cancel whenever you like. After cancelling you keep access until the end of your paid period; that date is right there in your dashboard. Did we just bill you within 3 days of when you wanted to cancel? Drop us an e-mail and we'll refund it minus €0.50 processing costs.

Question 2

Do I need an account or a plan to create an invoice?

Accepted Answer

No. You can create an invoice without an account, preview it for free and download the PDF for €0.50. A plan is for those who invoice more often: saved clients and products, quotes and automatic reminders. Basis covers up to 7 invoices a month, Pro up to 500, and Business invoices without a limit.

Question 3

What does it cost when my client pays online?

Accepted Answer

Every online payment costs €0.29, the same in every plan. No tiers, no surprises afterwards: your dashboard shows exactly how many payments came in this period.

Question 4

Why let my clients pay online with iDEAL or Bancontact?

Accepted Answer

Because a pay button in the invoice e-mail removes the hurdle: your client taps it, picks their bank and done. No mistyped IBAN, no 'I'll do it tonight'. Invoices with an iDEAL payment link are paid roughly three times faster on average, and about 40% of clients pay the same day. The button is in every invoice e-mail and every reminder you send.

Question 5

Where does the money land and how fast am I paid out?

Accepted Answer

Directly in your own MultiSafepay account. You connect it under Settings, Online payments, and every payment lands there. We never hold your money. How often MultiSafepay pays out to your bank account is something you set there yourself. A paid invoice is marked as paid automatically, and you only pay us €0.29 per successful payment, settled with your next monthly charge.

Question 6

How many invoices and quotes can I create on Basis?

Accepted Answer

Basis covers up to 7 invoices and 7 quotes per billing period. Credit notes do not count towards it and stay unlimited. Reached the limit? Upgrading to Pro takes effect right away, so you can carry on immediately.

Question 7

What is the Administration extension?

Accepted Answer

For €5.00 per month on top of any plan, receipts and purchase invoices are read out automatically and matched to your bank debits. Bank transactions are unlimited on every plan; only the scans are metered. You get monthly scans sized to your plan: 50 on Basis, 100 on Pro and 250 on Business, and extra scans can be bought separately. Switch the extension on or off whenever you like; switching off takes effect immediately and everything you already uploaded stays readable.

What you get	Basis €7.50 per month excl. VAT	Pro €14.00 per month excl. VAT	Business €24.00 per month excl. VAT
Invoices and quotes
Invoices per month	7	500	Unlimited
Quotes per month	7	500	Unlimited
Credit notes (they never count)	Included	Included	Included
VAT calculated automatically, including reverse charge and the KOR	Included	Included	Included
PDF that meets the Dutch tax office requirements	Included	Included	Included
Your own logo and layout on your documents	Included	Included	Included
E-invoice (UBL): NLCIUS or Peppol	Included	Included	Included
Instalment invoices from a quote	Included	Included	Included
Documents without our name	Not included	Included	Included
Clients and overview
Saving clients and products	Included	Included	Included
Overview of outstanding, paid and overdue	Included	Included	Included
Chamber of Commerce lookups per month	3	50	100
Bank connection: payments matched automatically	Included	Included	Included
How long your documents are kept	As long as your account runs	As long as your account runs	As long as your account runs
Sending and following up
Sending invoices to your client by e-mail	Included	Included	Included
Sending later, at a moment you pick	Included	Included	Included
Automatic payment reminders	Included	Included	Included
Following up quotes automatically	Included	Included	Included
Recurring invoices	Not included	Included	Included
Save invoices straight to Dropbox, Google Drive or OneDrive	Not included	Included	Included
Send e-invoices via the Peppol network coming soon	Not included	Included	Included
Pick your own sending time	Not included	Not included	Included
Working together
Extra team members	Not included	1	Unlimited
Businesses in one account	1	1	2
Free access for your bookkeeper	Included	Included	Included
Payments
Letting your client pay with iDEAL/Wero or Bancontact	€0.29 per payment	€0.29 per payment	€0.29 per payment
Cancel any month	Included	Included	Included
Administration (extension) Part of 'Invoicing + administration': €5.00 per month excl. VAT on top of any plan, switchable at any time. Only the scans are metered; bank transactions are unlimited.
Scans per month (receipts and purchase invoices)	50	100	250
Buy extra scans	100 for €4.00	100 for €4.00	100 for €4.00
Match bank transactions to your expenses	Unlimited	Unlimited	Unlimited
Send in receipts by e-mail	Included	Included	Included
Price plan + Administration	€7.50	€14.00	€24.00
	Choose this plan	Choose this plan	Choose this plan

Simple pricing

Basis

Pro

Business

Everything side by side

Frequently asked questions